Terms and Conditions

Products and Description

1. Please read carefully the description & measurement of the item(s) you are buying, to ensure they meet your needs.

2. As monitors display colors differently, so the actual product(s) you received might not be exactly the same color as shown in your monitor.

3. All products are quality checked before shipment, however, they might have tiny flaws.

3. All products are quality checked before shipment, however, they might have tiny flaws. 

Some features you should expect to find in our handmade jewellery include and are not limited to:
(a) Air bubbles in resin and glass are natural and although our artists go to great effort to prevent them there may be some visible. This is a normal element in handmade resin and air bubbles will not be classed as faults
(b) We often find fibres  other elements and try our best to remove what we can but some may still be visible
(c) Pieces will never look the exact same as those on our website because they are all handmade, the materials we use can change and and the elements you send in vary vastly. For example, there are many colour variations in cremation ashes including white, grey, black and brown etc, our resin sparkle mixes are handmade, and the light levels used in our photography may vary, as may screen monitor colours.

Wrong / Incomplete Address

Please double check the shipping address during the checkout process, we cannot be responsible if wrong / incomplete address is provided. Buyers need to bear the cost of lost parcel or extra shipping fee in this case.

Cancellation

All orders are processed as soon as they are placed and it incurs irreversible fees.

1. If you cancel your order BEFORE it has been shipped, you will be assessed a 15% cancellation fee before credit is issued.

2. No cancellation is allowed AFTER shipment.

Taxes & Customs Duties

We do not charge any fees on duty, taxes and customs. Buyers are responsible for the customs duties in their countries in case there is any.